Our policies
*Replete Med Spa Cancellation Policy*
At Replete Med Spa, we understand that life can be unpredictable and plans may change. We value your time and the effort of our staff. To ensure that we can accommodate all of our valued clients, we kindly request that you adhere to our cancellation policy.
*24-Hour Cancellation Notice:*
If you need to cancel or reschedule your appointment, please inform us at least 24 hours in advance. This allows us to offer your slot to another client and organize our schedule accordingly.
*Cancellation Fee:*
Cancellations made less than 24 hours before the scheduled appointment time will incur a fee of $50. This fee helps cover the costs associated with the preparation and reservation of your appointment time.
*How to Cancel or Reschedule:*
You can cancel or reschedule your appointment by calling us directly at 253-846-2066 or through our online booking system. Our team is here to assist you with any changes.
*Exceptions:* We understand that emergencies happen. If you have an urgent matter, please let us know as soon as possible, and we will do our best to accommodate your situation.
*Reminder Service:*
To help you remember your appointment, we provide a courtesy reminder via text or email 48 hours before your scheduled time.
We appreciate your understanding and cooperation. Our policy is designed to provide the best service to all of our clients. Thank you for choosing Replete Med Spa for your wellness and beauty needs.
Late Arrival policy
*Replete Med Spa Late Arrival Policy*
At Replete Med Spa, we strive to provide timely and quality service to all our clients. In order to maintain a seamless schedule and ensure that each client receives the best possible care, we have established the following policy regarding late arrivals.
*15-Minute Late Policy:*
We understand that delays can happen. However, to ensure
fairness and quality service for all our clients, we ask you to arrive on time for your appointment. If you are more than 15 minutes late, we may need to cancel your appointment.
*Cancellation Fee for Late Arrivals:*
In the event that you are more than 15 minutes late, a fee of $50 will be charged. This fee is necessary to cover the time reserved for your appointment and the preparation made by our staff. We may also have to cancel your appointment. If you are 15 minutes later or more and we cannot accommodate your services without putting stress on other patient’s appointments then cancelation may be necessary.
*Rescheduling Your Appointment:*
If you are running late, please contact us as soon as possible at 253-486-2066. We will do our best to accommodate your situation. Depending on our schedule, we may be able to offer you a later time slot on the same day or assist you in rescheduling for a more convenient time.
*Consideration for Other Clients:*
Arriving on time or notifying us of any delays helps us ensure that all our clients receive their full treatment and the attention they deserve.
*Tips to Avoid Late Arrivals:*
We recommend planning to arrive a few minutes early, considering traffic and parking. This also gives you a moment to relax and prepare for your treatment.
We value your time and appreciate your understanding and cooperation with this policy. Our goal is to provide a serene and punctual service to all of our clients. Thank you for choosing Replete Med Spa for your wellness and beauty needs.
Membership Agreement
This Membership Agreement (“Agreement”) is between Replete Med Spa (“Spa,” “we,” or “us”) and the undersigned member (“Member,” “you”). By accepting this agreement and/or enrolling online, you agree to the terms below.
Membership Plans:
Member selects the plan they desire online (Gold / Platinum / Elite), including monthly fee, one-time enrollment fee, and benefits (monthly beauty bank, discounts, included services).
Minimum Commitment:
Each membership requires an initial six (6) month commitment beginning on the Enrollment Date. After the initial six-month period, membership continues month-to-month and may be canceled with a 30 day notice. All beauty banks dollars need to be used within thirty days of canceling.
Enrollment Fee:
A non-refundable enrollment fee) is due at signup. If membership is canceled and later re-initiated, a new enrollment fee will apply. $45 if within sixty days of cancellation or $59 if after sixty days.
Recurring Billing:
Monthly membership fees are charged automatically to the payment method you provide on the 5th of the month each month.
Beauty Bank:
Monthly beauty bank credits are applied to your account on each billing date. Credits only expire if you cancel. You then would have thirty days to use your remaining bank.
Insufficient Funds/Failed Payment:
If a payment is declined, we may suspend benefits until payment is made. You are responsible for any returned-fee charges. There will be a 3% fee for credit cards, no fee for debit cards. Credits may be applied only to eligible services/products. Credits are non-transferable and may not be redeemed for cash unless required by law.
Discounts apply only to eligible services and products and are subject to exclusions (e.g., package pricing, certain promotions). Discounts are applied at time of service when requested, and the Member pays any remaining balance.
Included services, seasonal perks, and free treatments are subject to clinical eligibility, scheduling, and availability. Replete reserves the right to require clinical evaluation prior to providing certain treatments and if a treatment is not clinically indicated or may cause harm that treatment will not be performed. (ex filler for a pregnant patient.)
Replete requires appointment scheduling in advance. We restrict use that violates fair-use policies or appears intended to unfairly exploit benefits.
After the initial six (6) month commitment, Members may cancel by providing at least thirty (30) days’ written notice via email to [cancellation email] or in-person at Replete. If done so over the phone we will simply as to just send an email for our records and we will gladly, and very easily cancel your membership. Cancellations during the initial six-month period constitute early termination and are subject to the following: a one time fee of $400.
Membership fees are non-refundable except as required by law. Enrollment fees are non-refundable.
Beauty bank credits used for services are non-refundable after services are rendered.
Replete may change membership fees, benefits, or these terms with thirty (30) days’ notice to Member by email or posting on Replete’s website. If you do not accept changes, you may cancel after the initial commitment is fulfilled. Replete does not guarantee specific treatment outcomes. Individual results vary. All treatments are subject to clinical assessment and informed consent.
Medical/Pregnancy/Contraindications
Members must disclose medical history, medications, pregnancy/breastfeeding status, allergies, or any contraindications. Replete may refuse or modify treatment for clinical reasons.
Prescriptions and Clinical Care
Free prescriptions for clinically indicated Rx skincare provided under this membership are at the Repletes’s clinical discretion. Any prescriptions are issued by licensed providers and are subject to clinical evaluation and documentation per Washington law.
Member information is collected and used in accordance with our Privacy Policy. By enrolling, you consent to electronic communications regarding your membership and appointments.
Assignment and Transfer
Memberships are non-transferable.
If any provision is held invalid, the remainder of the remainder of the Agreement remains in effect.